Frequently Asked Questions

We have tried to answer the Frequently Asked Questions (FAQ) in the following section. In case, you have additional questions, you could search our extensive Knowledge Base or contact our super-friendly support team. For questions related to CPanel, consult CPanel Help.

Questions

Answers

Pre-Sales Questions

How much does your web hosting cost?
We offer 3 payment plans. Our most popular plan is the $99 per year plan. You also have an option of paying $59 every six months or $12 per month. Moreover, we do not charge any setup fees.
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What payment options do you offer? Specifically, do you accept money orders or checks?
For the monthly payment plan ($12 per month), we accept only credit card payments. For our annual ($99 per year) and bi-annual ($59 per six months) payment plans, we accept credit cards, money orders and checks.

If you selected the annual or bi-annual payment plan; and decided to pay with a money order or a check, please make it payable to "Zentrifugal, Inc." and send it to our postal address. Please include your name, e-mail address and domain name with any correspondence. Please remember that your account will not be created till the payment is received and processed.
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How soon will my account be set up and ready for use?
We setup all accounts within 24 hours of receiving payment (generally much sooner). You will receive a "Welcome e-mail" from us that will have all the details that you need get started. These details include the username, password; and information about nameservers and FTP instructions. We recommend that you start uploading your site as soon as possible after setup is complete, so that, once the nameservers are properly updated, the site will be immediately available for use by visitors.
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Can you register a domain name for me?
We do not register domain names. There are several cost effective registrars, such as Dotster, NameBargain and GoDaddy. We are not affiliated with any of these registrars.
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Can you set up domains other than .com, .org, and .net?
Yes, we can set up domains other than .com, .org and .net. We have several customers with International domains as well, such as .jp, .de, etc.
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How does the 30 Day Money Back Guarantee work?
If you are not satisfied with our service within the first 30 days, we will refund your hosting fees. After the 30 days from your initial sign up date, there will be no refund.
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I see some hosts offering "unlimited bandwidth". Why don't you offer this?
We don't offer "unlimited bandwidth" because bandwidth costs money. In our experience, the web hosting companies offering "unlimited bandwidth" are invariably misleading the consumers. Whenever you visit a site promoting "Unlimited Bandwidth" as one of the account features, be sure to visit the Acceptable Use Policy, or the Terms of Service. Read carefully the fine text about the so-called "Unlimited" disclaimer — you will be surprised!
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Do you host adult sites, warez sites or sites containing illegal material?
No. Please see our Terms of Service for policies regarding this.
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What is your policy towards Spam, Unsolicited Commercial E-mail (UCE), and Bulk Mailing?
We do not tolerate Spam. Your account will be terminated immediately if you send Spam/UCE. See our Terms of Service for our zero-tolerance policy on Spam/UCE.
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Is my site backed up and how often?
Yes, we do daily backups. Our backup policy is simple - a full backup is done monthly and an incremental backup is done daily. The full backups are placed onto tapes and are stored for one month while the incremental backups are stored onto disk and kept until the next full backup is performed.
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What are your server specifications?
Our newest servers' hardware is dual Pentium III machines with 1 GB of RAM and 18 GB SCSI drives. We use Red Hat Linux running the Apache web server.
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How fast are your connections?
Our servers are located in the Network Access Corporation (NAC) Network Operations Center (NOC) in New Jersey. The network is monitored around the clock. NAC offers 15 diverse OC3 and DS3 connections to multiple backbones.
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Technical Questions

How to transfer from another host?
First you would get a new account with us - and then transfer all of your website files. Once that is done, you would need to update your domain name's DNS/nameservers (with the company that registered your domain). That's all there is to it.

Once you've updated your domain name's nameservers, it takes about 72 hours for your domain name to start working with your new hosting account. After your domain is completely pointing to your new hosting account, you could then safely cancel your account with the old host.
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I changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel. If it still doesn't work, contact our support team.
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What are my POP and SMTP server settings for e-mail?
Use the following information to retrieve and send e-mail:

Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com

You will also need to authenticate yourself with the server with proper username and password while retrieving and sending e-mail. Refer to the Knowledge Base for detailed instructions on how to configure your e-mail software.
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What are the nameservers that I should use for my domain?
Use the following details for nameservers:

Primary Nameserver: ns1.zentrifugal.com
Secondary Nameserver: ns2.zentrifugal.com

Some registrars also require that you to provide details about the IP addresses for your nameservers. If your registrar has that requirement, we are providing that information for you. (You can safely ignore these IP addresses, if your registrar does not require that information.)

IP Address of Primary Nameserver: 66.246.27.68
IP Address of Secondary Nameserver: 66.246.27.69
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I want to get started right away, but my domain name hasn't yet transferred . How do I do it?
In the "Welcome E-mail" that we send you when we set up your account, we provide you will all the details about how to get started right away -without waiting for the domain name to get transferred. In a nutshell, as soon as your account is created by us, you can begin uploading your entire site to our servers and start accessing the Control Panel. From the Control Panel, you will be able to - among other things - create e-mail accounts and MySQL databases
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What is the path to perl?
#!/usr/local/bin/perl
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, located under the www folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script
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Account and Billing Questions

What is the cost for additional features?
If your hosting needs change in the future, you can add additional features very easily. Just contact us and we will get it done right away. Below are the rates for some commonly added features.
Disk space - $5 per 20MB per month.
Bandwidth - $5 per gigabyte per month
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What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $5 per gigabyte per month.
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How can I change my account or billing information?
If you need to update your account or billing information please contact our support team. Make sure that your e-mail address that we have on file is current. We frequently send alerts and updates to your e-mail address.
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How do I cancel my Account?
You can cancel your account at any time by sending an e-mail to sales@zentrifugal.com. The hosting fee is fully refundable if you make a request for the refund within the first 30 days. After the first 30 days, payments are non-refundable. Please see our Terms of Service for additional information.
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